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Terms & Conditions

Acceptance of Terms

We accept clients worldwide, provided the output is in English and our payment terms are agreed. Other languages can be requested depending on the staff’s language proficiency.  Backup Office (“Us”, “Service provider”, “We” or “the site”) has been retained by the client (“you”, “the user” or “the Client”) to provide services throughout the web as requested in the client’s job description.

By using the site, you agree to be bound by these terms and conditions, your agreement with us regarding the terms of service becomes effective immediately upon starting your use of this site and our services.

Our regular schedule is Monday through Friday (check Office Hours & Communication for further information).

Expenses

Expenses incurred on behalf of Client are not included in any fees and will be billed to Client. Reimbursable expenses may include, but are not limited to, mileage, long-distance telephone charges, payments made to vendors, and shipping and handling costs. Long-distance telephone calls (outside United States and Canada) will only be done when absolutely necessary and will be billed at cost, if not included in the service package the client purchases. On-site visits will be billed for meeting time, roundtrip travel time and mileage. An advance expense deposit may be requested. Payment is due upon receipt.

Responsabilities

Client understands that Service Provider is not an employee, and that this will be a collaborative, professional relationship of equals where mutual professional respect, courtesy and consideration are expected. Due to the virtual nature of the relationship, the Client understands the importance of communication, especially via email, and agrees to respond to questions, requests and communications from Service Provider in a timely manner. The client understands that Service Provider is a business with other clients to serve, and requires fair, realistic notice in order to attend to requests and projects. Poor planning or miscommunication on the part of Client will not constitute an emergency for Service Provider. Client understands that Service Provider may require detailed clarification of projects in order to meet expectations and provide the best support and highest quality work, for which the service provider will keep as many communication channels open as possible.

The client understands that Service Provider is a business with other clients to serve, and requires fair, realistic notice in order to attend to requests and projects. Unless Client requests Service Provider to work with Virtual Assistant in a full time (8) hours schedule, in this case we can’t guarantee availability with the specific Virtual Assistant as it is a case-by-case basis. In the event Virtual Assistant is not available for a full time schedule we will provide another Virtual Assistant with the same skills and knowledge required for the position.

Office hours & Communication

Office hours are Mondays through Fridays, 9 am to 6 pm (EST), unless agreed otherwise with the Service Provider.

U.S Federal Holidays are off. Daylight Savings will not affect availability and Service Provider will adapt, unless schedule falls before 6:30am MST. Then we can agree on a convenient schedule with Client.

Email, Phone, Instant Messaging are the primary form of communication between Client and Service Provider. Service Provider is available for phone calls during office hours only. Meetings and appointments (whether in-house, on-site or by telephone) might need to be prescheduled.

Accuracy

Client agrees that the accuracy of information supplied to Service Provider is the sole responsibility of Client, and that Service Provider is not responsible and shall not be held liable for the results of services performed on the basis of inaccurate, incomplete or untruthful information furnished by Client. Client assumes full responsibility for acceptance of work or services performed and agreed upon, as well as final proofing and accuracy. Service Provider is not responsible for errors or omissions on the Client’s part.

Payment

All of our services are prepaid. Credit and debit cards are accepted as well as PayPal money transfers. Other payment agreements can be discussed with the service provider.

Confidentiality

A Confidentiality Clause forms part of our Service Agreement, which must be fully executed before any work commences. Backup Office will not at any time, either directly or indirectly, use for its personal benefit or disclose, or communicate in any manner any information that is pertaining to its clients. All your information will be kept strictly confidential. This provision shall remain effective even after the termination of all agreements and projects. Upon termination of agreements, Backup Office will return all documentation, records or other items that were used or created by Backup Office for its clients during the term of our agreement. Each party shall keep confidential and not without the disclosing party’s prior written consent disclose to any third party any information of a confidential nature received from the disclosing party which relates to the business of that party whether or not such information is marked as confidential (“Confidential Information”). “Confidential Information” means all information whether in written, oral or electronic format and whether disclosed directly or indirectly, designated as such by you, which relates to the business, affairs, customers, products, developments, operations, processes, pricing, networks, trade secrets, design rights, know-how and personnel of your company or an associate company, if applicable.

Any information you give to Backup Office will be held with the utmost care, and will not be used in ways that you have not consented to Backup Office will ask you when it needs information that personally identifies you or allows us to contact you. Generally, this information is requested when you are asking for information or hiring our services.

Copyright and Trademark

All content included or available on this site, including site design, text, graphics, interfaces, and the Selection and arrangements thereof is Backup Office’s intelectual property, with all rights reserved, or is the property of Backup Office and/or third parties protected by intellectual property rights. Any use of materials on the website, including reproduction for purposes other than those noted above, modification, distribution, or replication, any form of data extraction or data mining, or other commercial exploitation of any kind, without prior written permission of an authorized officer of Backup Office, is strictly prohibited. Members agree that they will not use any robot, spider, or other automatic device, or manual process to monitor or copy our web pages or the content contained therein without prior written permission of an authorized officer of Backup Office. Backup Office trademarks may not be used in connection with any product or service that is not provided by Backup Office, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Backup Office.

Non-solicit Clause

Under the applicable laws, you agree that during your membership and during a period of 24 (twenty-four) months following the cancellation of your relationship with the company, under any cause and circumstance, you will not directly or indirectly solicit any of the company’s employees to leave their employment at the company and/or hire any employee that has provided his/her services to Backup Office. A fine of $25,000 US Dollars will incur in this case. We do not give full or partial refunds for subscriptions that you have purchased regardless of the basis for the refund request.

Cancellation

You may elect to cancel your subscription at any time by sending an email to info@backupoffice.co with a cancellation request with at least 1 week (7 U.S business days) in advance. We receive your cancellation notice through info@backupoffice.co. Your election to cancel your subscription will take effect at the conclusion of the billing period in which your election is received. All sales are final. We do not give full or partial refunds for subscriptions that you have purchased regardless of the basis for the refund request.

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